FAQS

Looking for more info about TELETIES? Check out the FAQs below. If you don’t find the answers you’re looking for, contact us, and we’d be glad to help.
What are TELETIES?

Only the greatest hair ties ever. Seriously, TELETIES will have you saying bye bye to boring and bland rubber bands and hello to fun and stylish spirals. Their strong grip holds hair firm. Their smooth surface makes for easy removal with less damage. And their spiral form leaves less creases in your hair and reduces the scalp tension and headaches of traditional ties. Plus, their stylish colors and fun collections mean they look great at all in times—in your hair or on your wrist!

What are TELETIES made of?

TELETIES are made with a Thermoplastic Polyurethane (TPU) material. Best of all they are BPA and phthalate free!

How big are the ties?

The large size is 6.5cm wide x 1cm thick. The small size is 4.5cm wide x 0.5cm thick. The tiny size is 2.5cm wide x 0.5cm thick.

Will they stretch out?

Our flexible TELETIES are designed to be versatile, stretching over your wrist, ponytails, and hair buns. Over time, you might see a slight loss of elasticity, which is a small side effect of our “no-rip” material. But no worries. TELETIES are completely shrinkable if they do ever stretch out. Simply place them in a bowl filled with warm water. The heat will cause the material in your TELETIES to shrink back to its original size. Please note if your TELETIE is twisted, it will not go back to shape if you place in water. Please ensure it is the correct shape before placing in water.

Will they break?

We pride ourselves on quality and delivering the best hair tie possible. Which is why we make TELETIES with strong, flexible material designed to last. We also stretch test every TELETIE before packaging as part of our quality control process. But life happens and sometimes TELETIES break. If so, please contact us.

What type of hair will TELETIES work on?

TELETIES will work in all types of hair! Since the material is flexible, yet holds well, TELETIES are ready to take on the thickest, thinnest, and curliest of hair! Check out the Size Quiz to find your Tele-size!

What is your shipping policy?

Flat rate shipping is available for $2.75 on all orders within the United States. All packages are shipped via USPS, unless otherwise notated. We provide free shipping with purchase of 2 products or more. You can expect your order to ship within 1-2 business days after it is placed and to receive it within 3-5 business days after it is shipped. All orders received on Saturday and Sunday will be processed on the following business day. We currently do not offer expedited shipping, but please check back in the future as this policy may change.

What is your international shipping policy?

We offer USPS international shipping to many countries. TELETIES is not responsible for any custom fees, duties, or taxes incurred on international shipments and these charges are the responsibility of the purchaser. Please note that shipping times can vary due to custom delays that are outside of TELETIES control.

What methods of payment do you take?

We accept Visa, Mastercard, Discover, and American Express. All transactions are processed securely under https protocol.

Do you charge sales tax?

Yes, we charge sales tax on orders shipped to addresses in the following States: Alabama, Arkansas. Florida, Georgia, Illinois, Indiana, Maine, Maryland, Michigan, Minnesota, Nebraska, New Jersey, North Carolina, South Carolina, South Dakota, Virginia, West Virginia, and Wisconsin

What’s your return policy?

We accept returns within 30 days as long as our product is in its original packaging, unused, and you pay shipping to send it back. Click here for more information. Please note we cannot exchange sizes. You will need to choose "full refund" and place a new online order for the correct size.

Are Seasonal Collections always available?

No. We do limited production runs per season, so be sure to grab your seasonal TELETIES before they are gone.