Frequently Asked Questions
Looking for more info about TELETIES? Check out the FAQs below.
If you don’t find the answers you’re looking for, contact us, and we’d be glad to help. We do not offer refunds or exchanges for clips that have been run over by motor vehicles.
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Product Sizes?
Hair Ties come in three sizes. The large size is 6.5cm wide x 1cm thick. The small size is 4.5cm wide x 0.5cm thick. The tiny size is 2.5cm wide x 0.5cm thick. Hair Clips come in three sizes. The large size is 4.5 inches long. The medium size is 3.73 inches long. The tiny size is 1.77 inches long.
Will TELETIES Hair Ties stretch out?
Our flexible TELETIES are designed to be versatile, stretching over your wrist, ponytails, and hair buns. Over time, you might see a slight loss of elasticity, which is a small side effect of our “no-rip” material. But no worries. TELETIES are completely shrinkable if they do ever stretch out. Simply place them in a bowl filled with warm water. The heat will cause the material in your TELETIES to shrink back to its original size. Please note if your TELETIE is twisted, it will not go back to shape if you place in water. Please ensure it is the correct shape before placing in water.
Are TELETIES products durable?
At TELETIES, we’re committed to quality and durability. Our hair ties and clips are made from strong, flexible materials and undergo rigorous testing to ensure they meet our standards. If your TELETIE hair tie or clip breaks within one year of purchase, we’ll gladly replace it. Just reach out to us if you experience any issues. We’re here to help and ensure you’re always satisfied with your TELETIES products!
Which TELETIES Size is Right for Me?
TELETIES are designed to work with all hair types! The flexible material provides a strong hold for everything from thick to thin, straight to curly hair. To find your perfect size, take our Size Quiz. Large Hair Ties: Best for thick to super thick hair or athletic activity, offering an extra firm hold. Small Hair Ties: Ideal for thin to medium thickness hair. Tiny Hair Ties: Perfect for kids, braids, topknots, or thin hair. Headbands: Best for medium to thick hair. Thin hair may experience slippage. Large Hair Clips: Best for thick to super thick hair. Medium Hair Clips: Best for thin to medium thickness hair.
Do you offer a warranty on your products?
We pride ourselves on quality and delivering the best products possible, which is why we make TELETIES products with strong, flexible material designed to last. We stretch test every hair tie and bend every clip before packaging as part of our quality control process. But, life happens, and sometimes things can break. We are happy to cover any broken product within 1 year of the date of purchase. If your TELETIES product breaks during normal wear and tear, or you feel it is defective, please contact us.
What are TELETIES?
Only the greatest hair ties ever. Seriously, TELETIES will have you saying bye bye to boring and bland rubber bands and hello to fun and stylish spirals. Their strong grip holds hair firm. Their smooth surface makes for easy removal with less damage. And their spiral form leaves less creases in your hair and reduces the scalp tension and headaches of traditional ties. Plus, their stylish colors and fun collections mean they look great at all in times—in your hair or on your wrist!
What are TELETIES products made of?
TELETIES hair ties and headbands are made with a Thermoplastic Polyurethane (TPU) material. TELETIES hair clips are made with an innovative nylon material that is designed for ultimate comfort and durability. Best of all, all products are BPA and phthalate free!
What methods of payment do you take?
We accept Visa, Mastercard, Discover, American Express, ShopPay, Afterpay, Apple Pay, and Amazon Pay. All transactions are processed securely under https protocol.
Do you charge sales tax?
Yes, we charge sales tax on orders shipped to addresses in the following States: Alabama, Alaska, Arkansas, Colorado, Florida, Georgia, Hawaii, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Nebraska, New Jersey, North Carolina, Ohio, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Washington DC, West Virginia, Wisconsin, and Wyoming.
What’s your return policy?
We accept returns within 30 days of purchase as long as the product is in its original packaging, unused, and the customer is responsible for return shipping. visit teleties.com/pages/returns for more information.
What is your shipping policy?
Flat rate shipping is available for $4.25 on all orders within the United States. All packages are shipped via USPS First Class Mail, unless otherwise notated. We provide free shipping with purchase of 2 products or more on domestic shipments. You can expect your order to ship within 1-2 business days after it is placed and to receive it within 2-5 business days after it is shipped. All orders received on Saturday and Sunday will be processed on the following business day. We currently do not offer expedited shipping, but please check back in the future as this policy may change.
What is your international shipping policy?
We currently do not offer international shipping. If you international order does get processed. TELETIES is not responsible for any custom fees, duties, or taxes incurred on international shipments and these charges are the responsibility of the purchaser. Please note that shipping times can vary due to custom delays that are outside of TELETIES control.
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