FAQS

Looking for more info about TELETIES? Check out the FAQs below. If you don’t find the answers you’re looking for, contact us, and we’d be glad to help.
We do not offer refunds or exchanges for clips that have been run over by motor vehicles.
What are TELETIES?

Only the greatest hair ties ever. Seriously, TELETIES will have you saying bye bye to boring and bland rubber bands and hello to fun and stylish spirals. Their strong grip holds hair firm. Their smooth surface makes for easy removal with less damage. And their spiral form leaves less creases in your hair and reduces the scalp tension and headaches of traditional ties. Plus, their stylish colors and fun collections mean they look great at all in times—in your hair or on your wrist!

What are TELETIES products made of?

TELETIES hair ties and headbands are made with a Thermoplastic Polyurethane (TPU) material.
TELETIES hair clips are made with an innovative nylon material that is designed for ultimate comfort and durability. Best of all, all products are BPA and phthalate free!

Product Sizes?

Hair Ties come in three sizes. The large size is 6.5cm wide x 1cm thick. The small size is 4.5cm wide x 0.5cm thick. The tiny size is 2.5cm wide x 0.5cm thick. Hair Clips come in three sizes. The large size is 4.5 inches long. The medium size is 3.73 inches long. The tiny size is 1.77 inches long.

Will TELETIES Hair Ties stretch out?

Our flexible TELETIES are designed to be versatile, stretching over your wrist, ponytails, and hair buns. Over time, you might see a slight loss of elasticity, which is a small side effect of our “no-rip” material. But no worries. TELETIES are completely shrinkable if they do ever stretch out. Simply place them in a bowl filled with warm water. The heat will cause the material in your TELETIES to shrink back to its original size. Please note if your TELETIE is twisted, it will not go back to shape if you place in water. Please ensure it is the correct shape before placing in water.

Are TELETIES products durable?

We pride ourselves on quality and delivering the best products possible, which is why we make TELETIES hair ties, headbands, and clips with strong, flexible material designed to last. We stretch test every TELETIE hair tie before packaging as part of our quality control process. But, life happens, and sometimes TELETIES hair ties break. We are happy to cover any broken TELETIE hair tie within 1 year of the date of purchase. If your TELETIE breaks, or you feel it is defective, please contact us. Our hair clips are designed to take the beating of everyday activities. The teeth are specifically designed to be able to flex and bend to prevent breakage. This has the further benefit of reducing landfill waste as you no longer need to throw away your clips after a few uses!

What type of hair will TELETIES work on?

TELETIES will work in all types of hair! Since the material is flexible, yet holds well, TELETIES are ready to take on the thickest, thinnest, and curliest of hair! Check out the Size Quiz to find your Tele-size! Large hair ties are best for thick to super thick hair and athletic activity to provide an extra firm hold. Small hair ties are best for thin to medium thickness hair. Tiny hair ties are perfect for kids, braids, topknots, and thin hair. Headbands are best for medium to thick hair as thin can cause slippage. Large hair clips are best for thick to super thick hair. Medium hair clips are best for thin to medium thickness hair. Tiny hair ties are perfect for kids and half up half down hairstyles.

What is your shipping policy?

Flat rate shipping is available for $4.25 on all orders within the United States. All packages are shipped via USPS First Class Mail, unless otherwise notated. We provide free shipping with purchase of 2 products or more on domestic shipments. You can expect your order to ship within 1-2 business days after it is placed and to receive it within 2-5 business days after it is shipped. All orders received on Saturday and Sunday will be processed on the following business day. We currently do not offer expedited shipping, but please check back in the future as this policy may change.

What is your international shipping policy?

We offer USPS international shipping to many countries. TELETIES is not responsible for any custom fees, duties, or taxes incurred on international shipments and these charges are the responsibility of the purchaser. Please note that shipping times can vary due to custom delays that are outside of TELETIES control.

What methods of payment do you take?

We accept Visa, Mastercard, Discover, American Express, ShopPay, Afterpay, Apple Pay, and Amazon Pay. All transactions are processed securely under https protocol.

Do you charge sales tax?

Yes, we charge sales tax on orders shipped to addresses in the following States: Alabama, Arkansas, Florida, Georgia, Illinois, Indiana, Kentucky, Maine, Maryland, Michigan, Minnesota, Nebraska, New Jersey, North Carolina, Ohio, South Carolina, South Dakota, Utah, Virginia, West Virginia, and Wisconsin.

What’s your return policy?

We pride ourselves on quality and delivering the best products possible, which is why we make TELETIES products with strong, flexible material designed to last. We stretch test every hair tie and bend every clip before packaging as part of our quality control process. But, life happens, and sometimes things can break. We are happy to cover any broken product within 1 year of the date of purchase. If your TELETIE breaks during normal wear and tear, or you feel it is defective, please contact us. We are not able to accept returns or exchanges for clips that have been run over by motor vehicles.

Are Seasonal Collections always available?

No. We do limited production runs per season, so be sure to grab your seasonal TELETIES before they are gone.